Privacy Policy

Privacy Policy for Civic Analytic (Trading as Notting Hill Advisory Pty Ltd)

1. Introduction

Civic Analytic (trading as Notting Hill Advisory Pty Ltd) (referred to as “we,” “us,” or “our”) recognises the importance of privacy and is committed to protecting the personal information of our clients, website visitors, and participants in our public sentiment research. This Privacy Policy provides a comprehensive explanation of how we handle personal information in the course of providing data-driven community engagement services, including public sentiment research, on-the-ground community engagement, and related consulting services. It outlines our practices regarding the collection, use, disclosure, and protection of personal information.

2. Information Collection

In the course of our operations, we gather various types of personal information. This may include, but is not limited to:

- Personal Identifiers: Such as name, contact details, and other identifiers that allow us to communicate with you directly.
- Professional Information: Details like your job title and company name help us understand your professional background and tailor our services to your needs.
- Communication Records: We maintain records of our correspondence to ensure high-quality service and to address any follow-up queries or concerns.
- Survey Responses and Feedback: Your opinions and feedback are vital in refining our services and understanding participant and client needs.
- Publicly Sourced Information: We may collect relevant data from public sources and third parties to complement our research and provide well-rounded advice.

3. Use of Information

The personal information we collect is used for several key purposes:

- Service Enhancement: To continuously improve the quality and relevance of our community engagement services.
- Client Relationship Management: Building and maintaining strong relationships with our clients is essential, and personal information helps us personalise our interactions.
- Research and Analysis: We leverage the data to conduct comprehensive market and sentiment research, informing our strategies and advice.
- Legal and Regulatory Obligations: Ensuring compliance with applicable laws and regulations is paramount in our operations.
- Website and Service Improvement: We analyse user interactions with our website to enhance user experience and service delivery.

4. Disclosure of Information

We take the responsibility of handling your information seriously. However, there are circumstances where we might share this information:

- Service Providers and Partners: To deliver our comprehensive services, we collaborate with trusted third parties and service providers.
- Legal and Regulatory Bodies: In certain situations, we may be required to disclose information to comply with legal or regulatory requirements.
- Business Transactions: Should there be any merger, acquisition, or sale of company assets, personal information may be transferred as part of the business assets.

We firmly adhere to the principle of not selling personal information to third parties.

5. Data Security

Recognising the sensitivity of personal information, we employ robust technical and organisational measures designed to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

Our approach to data retention aims to balance participant and client needs with legal obligations. We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, and resolve any disputes that may arise.

7. Your Rights

As a data subject, you are entitled to various rights concerning your personal information:

- Access: You have the right to know what personal information we hold about you.
- Correction: If any information is inaccurate or incomplete, you have the right to have it corrected.
- Deletion: Under certain circumstances, you can request the deletion of your personal information from our records.

Please contact us directly to exercise these rights.

8. Changes to this Policy

Our Privacy Policy may be updated to reflect changes in our practices or regulatory requirements. We encourage you to review this policy periodically. The most current version will always be posted on our website.

9. Contact Us

We welcome your questions, comments, and concerns about privacy. Please feel free to contact us at admin@civicanalytic.com.au regarding any aspect of this policy or how we handle your personal information.

This Privacy Policy is intended to provide a thorough understanding of our privacy practices. However, it should not be construed as a contractual promise or legal advice. For specific legal queries or concerns, we recommend consulting with a legal professional.